Subject: Dutch Language Test - Amar Belabed
From: Amar Belabed <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 28 Feb 2018 12:08:08 -0500

| | Foreign Language Screening Test

Name | Amar Belabed
Whats your first language | Dutch
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would give a sincere apology. And, in order to make him or her feel comfortable and involved in the decision to be taken, i would   ask the client whether he/she would want a refund, or want me to deliver the order. Then, I would end the call in a very respectful way.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a motivated and determined person. I love to travel and to know other people from different cultural backgrounds. I am an individual who is eager to learn new things, and try new experiences. I speak three languages, Arabic, French, and english. I have a bachelor degree in english language and literature, and I'm cruurently preparing my MA dissertation, which i will submit in June. I for not a long time at a retail store .
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | خدمة الزبائن الجيدة هي ان تقدم الشركة،في معظم الاحيان الخدمة المتوقعة من الشركة لارضاء الزبون لا  اكثر. اما بالنسبة للخدمة الممتازة، هى ان تقدم للزبون اكثر مما هو متوقع. و ايظا القدره على ابقاء الزبون مخلص لمنتجات الشركة.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

اتكلم اللغة العربية بطلاقة بالاضافة الى اللغتين، الفرنسية و الانجليزية.

متحمس للعمل في بيئة متعددة الثقافات

انا شخص له بعد نظر للمستقبل و له اعتقاد مختلف عن الحياة.

انا شخص فضولي و دائما أتعلم اشياء جديدة

لدي حب لمساعدة الآخرين .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | زرت الكثير من الولايات و المناطق في الجزائر...و كل منطقة لها صفاتها و جمالها الخاص. مثلا مدينة عنابة في الشرق الجزائري...مدينة سياحية جميلة بمناضرها الطبيعية الخلابة .

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