Subject: Spanish Language Test - Shobhit Saxena
From: Shobhit Saxena <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 5 Mar 2018 04:21:38 -0500

| | Foreign Language Screening Test

Name | Shobhit Saxena
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello sir, The delivery person has visied at your address as per you given. your addrss is A-440 New ashok nagar delhi. Customer-I did not get pizza at my address. Where you has deliverd my Pizza order. Me- There are 2 different place as same name New Ashok Nagar but we do not found that adress. but now he will reach at your right address. I found you are in different place. The pizza will deliver soon. We always try to give best service. I am sending to you the contact details of delivery person to your mobile no.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Shobhit Saxena. I have done my graduation from MJP Rohilkhand university. I have done diploma of Spanish language from Instuto de Cervantes. I am from UP. Now i am living in New Ashok Nagar Delhi 110096. I have 4 years experience in call center. I starteted my carrer from Iqor as a customer care executive. afetr i am working right now as a customer care executive in startouch India Pvt Ltd. in this company we have to resolve the technical query in spanish language. about my family my father is businessmen and my mother is teacher. I like travel with my friends. In my free time i read spanish books and watch spanish movies.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | como un buen servicio al cliente es, ofrécete a ti mismo para ayudar al cliente lo que él   necesita. y al ser un excelente servicio al cliente, no solo se enfoca en lo que el cliente necesita, primero hace que el cliente se sienta cómodo con usted.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Comunicación
Resolución de problemas
Buenas habilidades para escuchar
Gestión del tiempo
Habilidades computacionales

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

A mi me gusta Viajar Mucho con mis Amigos. he visitado Nainital recientemente con mis Amigos.Esta ciudad se encuentra en Uttrakhand Nur de India. Esta ciudad es muy pacífica. Nainital es muy bonito. Hay muchos restaurante, Hay una cine.  Muchas tiendas y el ambiente es muy hermoso. Hay siete lagos en Nainital. Los nombre de lagos son Talli Tal, Malli Tal, Bheem Tal, Naukuchiya Tal, Khurpa Tal y Nainital El lago Nainital es mas grande que todos lagos. Vinimos nainital en coche. Vimos las grandes montañas y colinas en coche.Hay un templo en la esquina de lagos. Hay una parada de autobus donde podemos ir a Ranikhet y otro cuidad de uttrakhand. Nainital es muy bueno lugar en nur de India.

Gracias

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