Subject: Japanese Language Test - TULIKA KAPOOR
From: TULIKA KAPOOR <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 5 Mar 2018 04:43:18 -0500

| | Foreign Language Screening Test

Name | TULIKA KAPOOR
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | What I believe customer is like a god to a sales person. So, first of all I will accept and apologise for my mistake. Secondly I will sympathise with the customer for the above. Third and lastly to maintain the image of the vey particular brand  in customer's eyes, ensure the customer receives its future orders in time. Apart from that ,one always have a scope of improvement by luring the customer with exciting deals.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Good Afernoon. My name is Tulika Kapoor. Basically,born and brought up in Dehradun and have completed my graduation from Delhi University in English stream. For past two years I have been learning Japanese language from MOSAI Institute. Now you must be wondering why Japanese language. I have chosen this  language  because Japan has its roots steeped in traditions for thousands of years. Not only that Japanese market is constanly under flux , developing itself in every field, be it fashion, technology or medicine. This unusual mixture of traditions and modernization made me choose Japanese Language. Aim of my life is to 'Not to compete, but to Create'. Some of the skills that I acquire are, I am pro at inter-personal skills, ability to create positive environment. Most importantly 'I want to grow with he company' and be a part of its growth.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

もし会社でお客さまがいい経験があります。これはいい会社の点です。

でも、会社はお客様を家族になると思ったら，これは本当にいい会社の点です。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1)お客様と話なすとき、いいはなすことができてほしいです。この点について、私は上手です。
2）私は色々な人と話すことができます。
3）今、日本語で上手になるために、私は色々な所からてつだてもらっています。
４）日本の文化にも興味があります。
5）いまこの会社はお客様から学んでいます。私もまなんでほしいです。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

享年わたしが両親といっしょにkerala へいきました。まずMunnarへいきました。この町の天気はとても涼しいです。そこでお茶の美術館を見に行きました。お茶の歴史はたのしかったです。すぐThekkady という町へ行きました。ここでこの町の緑を見たり、いろいろの動物見ました。それから、Keralaのおいしいご飯も食べました。最後に、'Allahapuza Boat House'と言うお宅に住んでしまいました。この経験は本当に嬉しかったでしたが、十日だけの旅行でした。
以上です。

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