Subject: Spanish Language Test - Rena Das
From: Rena Das <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 6 Mar 2018 02:55:12 -0500

| | Foreign Language Screening Test

Name | Rena Das
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | At first I would apologize for the delay and for not  noting the address correctly. After that I would  take the correct delivery address and assure the customer for a timely delivery. I would end the call with a final apology.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am from Calcutta. I have done my B.A from University of Calcutta. I did my diploma in Spanish from University of Panama during my stay in the country. Later I did advance diploma from Institute of Cervantes Algeria and Manila. I have worked in varios multinational companies and in an international school.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Customer's satisfaction is the ultimate goal of a ciutomer care executive. Solving other's problem should be the sole intention for a person working as a customer care executive. In the time of need the customer should be given not only sympathy but also empathy.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Me gusta ayudar a otroas personas. Tengo la capacidad de solver los problemas en cualquieras situaciones. Me encanta mucho de ayudar a otros. Este tipo de trabajo me da la oportunidad de hablar con deferentes personas. Me queda muy bien este trabajo.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | He viajado en Panama. la ciudad es muy interesante. Es un poco ruidosa pero la gente es muy agradable. Un poco afuera de la ciudad hay lugares muy hermosos. Es un pais muy bonito con sus playas y bosques tropicales. Su cultura es muy rica y las comidas son buy saboroso. He disfrutado mucho en panama. Panama me dio la oportunidad de aprender Espanol en su Universidad Nacional.

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