Subject: German Language Test - ANJALI NAGPAL
From: ANJALI NAGPAL <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 12 Mar 2018 04:29:09 -0400

| | Foreign Language Screening Test

Name | ANJALI NAGPAL
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i will not tell the customer i made a mistake his address in this situation i will say that your order is under progress you will get your order within 20 minutes.. i will correct the address from myside and send him pizza. if in case pizza is out. i will call the delivery boy.and tell him that i made  a mistake i have wrongly enter his address..so i will tell him. and send the correct address to him.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i am Anjali Nagpal i live in pitam pura. i live with my parents. i have 4 member in family i, my father, my mother nd my sister. my sister got married. and my father is fruit merchant and my mom is housewife. i am student. i have done my graduation from DU and i have done my advance diploma in german from DU now m pursuing B.ED From MDU , ROHTAK .now i want to do job. this is the platform i have  learnt lots of thing and improve my knowledge and skills.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Gut customer service ist fur mich, ob die kunden ihre service zufrieden sind.
sehr gut(great) customer service ist , ob die kunden ihre service mogen sind.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ich mochte mich presentieren
ich bin selbstbewusst
ich kann mein kenntnisse und sprach verbessern
ich hoffe, dass ich schneller die losung finden kann
ich arbeite bei dir lernen sehr viele dinge
ich bin polit und punktlich
ich bin voll konkentration durch my karrier

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | ich bin nach Amritsar gefahren. ich habe mit meiner familie gegegan. wir sind 10 leute.es war sehr gute erfahrung. ich habe sehr viel sehenwurdigkeiten gesehen...ich habe jaliwala bagh usw. in amritsar hat sehr tempel.Amritsar ist sehr bekannt gurudware .es war golden Tempel.. es war wunderschon gurudware... in die gurudware fuhlt man ruhig und man kann hier alle stress abbauen.man soll hier shoppen machen.ich habe viel spass gemacht. wenn ich ein chance bekommen ,mochte ich  noch einmal nach amritsar fahren .

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