Subject: Portuguese Language Test - Helder Quinantga Manuel
From: Helder Quinantga Manuel <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 13 Mar 2018 04:18:17 -0400

| | Foreign Language Screening Test

Name | Helder Quinantga Manuel
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | first of all i will start by asking sorry for the daily, and i will tell the customer that there was some technical problem related to the deliver if the customer understand me it is nice but if i will be complaining much then as it was my mistake i will give him any additional extra pizza or he will pay only 70% of the amount and and i will pay the rest amount by myself but i will tell him that is the company who is paying in order to keep the good name of the company and have more trust and preference from the customers and the company will not lost the customer will not also as well as e

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

i was born in Angola in 01/05/1994, i am single i lived in Angola with my parents and siblings till  my 21 years i come to India continue my superior studies.

I complete my high school in electronics and telecommunication
I am pursuing my b.tech in Rawal institute of engineering and technology in electronics and communication engineering

I am also an electronics development I have developed some electronics based project and some software as well

I have participate in some tech exhibition as exhibitor as well as visitor in my country as well as here in India

Helder Manuel

Humility comes before honor

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | do geito que abordas o clinte e muito importante, e nessecario que sejas o mais verdadeiro e honesto possivel sempre que conveniente, porque quando o cliente persebe que foi enganado ou destelhes algumas informacoes que nao condizem com a verdade ele ja nao vira para ti na proxima vez e sempre que tiver um amigo a precisar dos vossos servirco ele vai o aconcelhar para optar por uma outra organizacao que nao seja a sua a e assim tua orgasnizacao vai perdendo confiaca por parte dos clientes
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Primeiramente por que estou sempre disposto a aprender, sei que nao sei tudo mas a energia e a dispunibilidade e a vontade de aprender define o teu pontencial, segundo pelo facto de poder me comunicar em mais de 3 linguas potencializa-me para esse trabalho uma vez que seria uma mais valia para qualquer impresa ter um funcionario que tenha dominio ou  expertise em um bom numero de area em que a empresa atua ou pode futuramente atuar

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Nova delhi e a capital da india, e um local historico e bonito, cheio de pessoas de diferentes parte do mundo, o turrismo tem crescido baste em delhi

No que tange a transportacao, garanto-lhe que nao teras problema nenhum, existe muitos diferentes tipos de transportes desde o metro, corporativas de taxes, autocaros publicos, auto bem como becicletas para percurso curtos.
Em termo de alojamento nova delhi tem diversos hoteis desde os mais caros e chique ate aos mais acessiveis, tem tambem guesthouses disponiveis

Quanto aos locais para visitar existe varios locais historicos como o taji mahal, red fort, india gate, e muito mais, sao locais realmente extra-ordinario para se visitar e com uma historia muito emocionante por tras das suas existencia

Mas o que mais gostei de conhecer foram as pessoas, o povo de delhi e indianos em geral sao muito respeitoso, para com os adultos, criancas e ate mesmo com as cultaras locais e estrangeiras,

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