Subject: Portuguese Language Test - Reis Ramos
From: Reis Ramos <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 13 Mar 2018 04:39:21 -0400

| | Foreign Language Screening Test

Name | Reis Ramos
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First i should apologyze for my mistake and after i shoul ask with humble to wait just few minutes say that i am solving the issue and, tell him for lack of attention of me i promess that it will never happen.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a young with good personality, responsible, humble and serious.
I am studying Electronic and Communication Engeeniering, first year. I have just woked  in my country about one year as computing tecnique. I have good will and attention about job. I understand network of computer ( CCNA and CCNColaboration), i understand Microssoft Office, I speak.

In  my country I was teacher of English, Portugues, Microssoft Office, and in 2013 i was working to company that as network technique.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Bom clinte e aquele que conhece as regalias e servico da mesma empresa que lhe fornece servico.

Grande cliente e aquele que conhece na integra os servicos que a empresa faz, como faz, e ajuda a empresa a desenvolver em determinados camos relactivo a empresa.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Para um trabalhador certo devemos velar pela pontualidade, experiencia, seriedade, honestidade, humildade, com vontade de trabalhar sozinho ou no celectivo e espirito de fazer a empresa cresecer.

ser um funcionario exemplar, participativo e ensentivador.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Aqui na India ja tive a oportunidade de ir ao Gurgaon, foi bom conhecer aquela cidade e tive a oportunidade de difenciar lugar de lugar, defendo que as regras culturais nao fogem muito da de Haryana aonde eu vivo. Fui para New Delhi, e consegui diferenciar a recepcao das pessoas em termos de amizade comparando com Haryana, pude ver que tambem respeitam e valorizam a sua cultura e o ser de cada ser humano.

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