Subject: Dutch Language Test - Ahmed Dawaly
From: Ahmed Dawaly <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Sun, 18 Mar 2018 16:01:40 -0400

| | Foreign Language Screening Test

Name | Ahmed Dawaly
Whats your first language | Dutch

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

We are very sorry for being late.
I have contacted with the supervisor and We promise that your order will be at door in less than 20 minutes.
Appearntly there was a mistake, not to happen again. Now its fixed.
We will send you a chocolate marshmallow pizza to express how sorry we are for this situation. Or what you sir would prefer.
We also have cookies or any kind of extra special made pizza you would choose.
And i will check with you in minutes to see if you delivered the order and enjoyed it.
Thank you for being pasionate and dont forget to always contact us for any complaints.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Graduated from arab academy for science technology and maritime transport. Logistics department. Major transport. Graduated in 2018.

I love to travel. I like to photograph each place with a different eye. Socialable can make good contacts and circuls of friends.

Great presentation skills. Can work with(word. Power point).
I can manage great tasks while team working. Time handeling. I can manage success at research.
Had a one time training experience to handle logistics activities at construction company.
I can take some good photographs and sell some to forign online newspapers.
I have a great experience working in charity field since 2013.
I had a quiet great marketing experience for online public figures pages and accounts.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good coustmer service help to fix problems.
Great coustmer service help to avoid the possibility of having problems and build a great bridge with coustmers to gain their loyalty to the brand.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I can work on solving problems and how to make the coustmer fully satisfied.
I always look for perfection so i will work to make the coustmer service great and that will be by using some academically tools.

My education as a logistics student will make me able to collect data and analyze, and to put them in the department where they should be examined.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

United arab of Emirates . Dubai sharjah ajman alfujerah
France paris
Holand amsterdam
Belguim brussels
In my country i travelled to aswan.luxur.hurgada

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