Subject: Spanish Language Test - Vighnesh JHA
From: Vighnesh JHA <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 20 Mar 2018 06:03:14 -0400

| | Foreign Language Screening Test

Name | Vighnesh JHA
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Sir , i am very sorry that you have faced a problem because of us as we have been working together for last 5 years every time your order has been sent to your address and on time . This time we also delivered the order on time and we thought you might have received the order but you have text us where i has been written you did not receive the order when i investigated we found that the order has been delivered at wrong address , As we are very nervous that the problem has taken place now. what i am going to do is if pack your order own my own and send it to your correct address , and one pizza will be delivered to your address at free , Please for give us and i assure you will never face this type of problem

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I belong to eastern belt of  India better known as Bihar , In my family there are five members as follows my father , mother ,younger sister , and your brother and i , as my father is a teacher of math he is a teacher in high school i came to Delhi in 2011 for higher education and i took admission in Delhi university where i completed my graduation in commerce and also learnt Spanish from there than i started my professional carrer working in welcome rentals pvt ltd as a sales executive there i worked for 1 year after that i moved to IEnerziger i was associated there for years in a customer service department
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Para mi si uno es capaz de dar la satisfaccion a los clientes no importa en el tiempo limitado para mi es mejor servicio al cliente pero como sabemos que en el mercado hay que establecer a si mismo en aquel caso a veces dar satisfaccion resulta muy dificil sin estimar el tiempo hay que cuidar a sus clientes , si u no satisface cliente tomando una duracion larga no se puede decir excelnte so es bueno hay que cuidar a tiempo tambien
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Como llevo la experiencia de 3 anos un ano trabaje como ejecutivo de ventas y 2 anos en departamento de servicio al cliente y como sabemos hay trabajar en ese departament es bastante retador y satisfacer a los clientes por las llamadas es muy dificil a veces los clientes se ponen furiosos acerca de servicio pero estaba alli por dos anos aqui tambien segimos mismo perfil entonces es una etapa apropriada para mi donde puedo mostrar mis hablidades
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | cuando estaba trabajando me acuerdo de un viaje de Agra donde fuimos 3 personas estaba en el turno de noche y mi turno habia terminado a las 5 de la manana , yo y mis dos amigos estaban preprados para ir de vacaciones , teniamos un coche propio y primero lleguemos a Mathura donde hicimos la reverencia a dios y luego decidimos ir a Agra donde hicimos reserva a una habitacion luego pusimos equipajes alli depues incie a mover llegemos a Tajmahal donde nos encontrabamos con muchos turistas y hablemos con ellos en espanol y aprendi las culturas de ellos . todo el dia aprendimos y disfrutamos mi amigo se llama Harsh habla muy bien espanol el buscaba un nativo todo el dia , despues llegemos a habitacion y mandemos comida y comimos aquel dia Yogi se convertio en Cheif minister de UP que nos atraio mucho se puede decir que fue un viaje inolvidable

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