Subject: Spanish Language Test - Martin Vergara
From: Martin Vergara <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 26 Mar 2018 14:24:50 -0400

| | Foreign Language Screening Test

Name | Martin Vergara
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Once I realised that I make a mistake , I should have to solve the situation with the costumer with the less impact for the company ( less cost) trying to appologise the best way in order that the costumer feel good that the person be solving the problem, talking confidence that it was my mistake and explain in the future Will be more
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm a mechanical engineer with fifteen years of experiencie in the oil & gas industry, I'm máster degree in refining engineering and gas from the French institute of petroleum, Sincé 2013 until 2017 I was commercial Manager of refininng products un the venezuela statal oil company, before that I was working in differents positions commercial and operative
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia entre un buen servicio y un excelente servicio es el resultado que se tiene con el consumidor, ya que un excelente servicio hace tener una gran fidelidad por el servicio que se preste

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Confianza en el trabajo que realizó
Dar soluciones a tiempo
Siempre buscar la satisfacción del cliente
Conocimiento en solucionar conflictos
Ser proactiva y aprender de las experiencias

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Mi último viaje a la ciudad de Mérida fue impresionante, siendo está la ciudad donde nací y crecí tenía al menos 15 años sin ir .

Mérida queda en el final de los andes en Venezuela, sus montañas nevadas y su clima perfecto hace que sea una ciudad inolvidable, con su gente amable y cordial que siempre ayudan a los turistas haciéndole sus paseos lo mejor posible, con sus paisajes comidas u atenciones hace que esta ciudad la cual tiene el teleférico más alto y largo del mundo para subir a sus cumbres nevadas la hace una opcion turística envidiable

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