Subject: Spanish Language Test - Jonathan ROMERO
From: Jonathan ROMERO <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 27 Mar 2018 13:21:28 -0400

| | Foreign Language Screening Test

Name | Jonathan ROMERO
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In firts place I would try to calm him down and I Will explain the situation about and I would say: "it was my fault so Let me five minutes and your pizza Will be rigth there"
We are improving our service and it's for sure this Is not happening next time

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have finished my high school
I have been in a English institute here in Bogotá
I have not finished my bachelor degree, I am in fifth semester of this beautiful carrier at La Salle Universitario

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La diferencia es que podemos ayudar al cliente con lo básico y nuestra responsabilidad pero un excelente servicio de verdad queremos que el cliente se sienta satisfecho y pueda confiar en la compañía

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Porque aprendo de una manera rápida
Soy eficiente con la tarea asignada
Soy amistoso y me gusta el trabajo en equipo
Porque tengo deseos de superación
Me gusta viajar

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

He estado en la nuestra increíble cuidad de Cartagena allí el mar se presta para admirar los paisajes y la comida es deliciosos dando prueba de nuestra cultura, el clima hace que quieras estar en la playa todo el día también existe allí mucha historia

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