Subject: Re: LSM Joining Case Test - Tausif Khan
From: Tausif Khan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 28 Mar 2018 07:29:09 -0400

| | LSM Joining Case Test

Name | Tausif Khan
E-mail | [email-masked]
Phone Number | (91) 9971522742
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The selected (4th) blurb is the most appropriate reply to the received email. It also assures the customer in a polite and concerned manner. The customer has been informed that he/she can make changes to the delivery address on her own by logging into the portal.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service : Handling customer's issue in a polite and professional manner. Ensure that the service has been provided.

Great Customer Service : If the customer's concern needs a follow-up, the case must be take care till the issue gets resolved. There shoud always be a win-win situation on every call received.

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