Subject: Re: LSM Joining Case Test - Rahul Dean
From: Rahul Dean <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 28 Mar 2018 07:32:50 -0400

| | LSM Joining Case Test

Name | Rahul Dean
E-mail | [email-masked]
Phone Number | (91) 9953282809
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I feel 'blurb 4' includes all the needed information for the customer. Understanding the query of the customer is the most important factor in customer service. The customer requested for the tickets to be delivered at the hotel he would be staying in, and the selected blurb includes the information for  the customer to share the hotel details where he wants the tickets to be delivered. The blurb 4, also makes sure that the customer knows how to update any address if needed and reiterates on having a person to take the delivery of the tickets.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me good customer service is to follow the parameters of assisting a customer by making sure that you acknowledge the customers query, paraphrasing the issue and letting them know that you've understood their concern, assuring them that you will help them with the best resolution possible. On the other hand, great customer service is to follow all the parameters and to go out of the way to help the customer with the best experience and resolution.

| |

You can edit this submission and view all your submissions easily.