Subject: German Language Test - Kanchi Bareja
From: Kanchi Bareja <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 30 Mar 2018 01:35:10 -0400

| | Foreign Language Screening Test

Name | Kanchi Bareja
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Firstly, I will accept my mistake and apologize for the inconvenience caused. Secondly, I will try to maintain his/her calm and I will myself be as polite as I could be.
I will also ask if there is anything else that could be done from my end. Lastly, I will try my best to get the customer's product (pizza) delivered as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Kanchi Bareja and I am twenty-one years old. I have completed my Bachelors in English(hons) from Delhi College of Arts and Commerce, Delhi University and currently pursuing B2.2 German language level from Max Mueller Bhavan, New Delhi.

I have worked with Amazon for 4 months as an Assistant Catalog Manager  in German Language. Presently I am a student.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Ein gut Kunden dienstung versogt nur normal dienstung aber ein sehr gut kunden dienstung versogt alle dienstung zum beispiel:
1. Der mitarbeiter soll hofflich sein.
2. Er soll nicht nur sprechen sondern auch horen (listen)
3. Er soll die probleme von die Kunden losen (solve)
4. Er soll immer respektvoll sein

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Meins Erachtens ist deise Job geeignet fur mich weil, ich alle kenntnisse habe.
Seit drei Jahre lerne ich Deutsch.
Ich kann in Deustch sprechen, lesen, horen and schreiben.
Meine Ausbildung ist mit diese Job sehr gut verbindung.
Ich bin fliessend (fluent) in Deutsch. Deshalb, kann ich  deise Job am besten ausfuhren (perform).

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Letzte Jahr bin ich Goa gefahren. Goa ist ein sehr Schones Strand und sehr lebendig auch.
Es ist geeignet fur beiden- die Kinder and die Eltern. Meine lieblings Pltaz in Goa ist Baga Beach (North Goa).
Wir konnen in Goa so viel spass (fun).  Die Leute konnen party machen, sich entspannen, ins Casino gehen usw. Es ist ein bekanntes stadt fur wasser sport auch.
Es ist am besten, wenn man nach goa fahren and die Klima geniessen (enjoy). Ich denke dass es eine ideale und perfekt Urlaub platz ist und alle leute mindestens einmal Goa fahren sollen.

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