Subject: French Language Test - Kasende Kibambe Daniels
From: Kasende Kibambe Daniels <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 30 Mar 2018 02:19:48 -0400

| | Foreign Language Screening Test

Name | Kasende Kibambe Daniels
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will explain to the client my mistake and then apologize for the inconvenience.

I will make sure to give to the customer the next best solution according to the rule and regulation of Pizza Hut.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have Master in marketing Management.

Worked for different company in travel/Tourism Industry for the past 7 years.

I am a focus and determined to achieve my targets.

I am team player, really open to everyone that approach me and i keep my smile.

I love listing music,go to movie, playing soccer.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Un bon service client ecoute resous le probleme du client et s'arrete a la solution.

Un meilleur service client ecoute le client, comprend le probleme, apporte des solutions ensuite recontacte le client pour savoir si le client est satisfait.

Il connait le client et il cherche toujours a satisfaire son client au mieux qu'il peut tout en evitant des pertes pour l'organisation.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ce qui fait de moi un bon candidat pour le service est mon experience dans le domaine du tourisme. Ma capacite a etre a l'ecoute de me client et a pouvoir leur offrir des solutions a leurs problemes dans les plus brefs delais.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Je suis parti de la republique democratique du Congo pour l'Inde pour etudier. En Inde, j'ai visite quelques villes: Agra, Jaipur, Jodhpur Manali, Gwalior Dholp, Ahmedabad  etc.  Pour differentes raisons j'aime chacune de ces villes.
Manali est mon coup de coeur a cause de l'attitude de la population.

J'ai visite le Khatmandu et Bhaktapur au Nepal et j'aime Khatmandu pour le calme que procure la population et la ville.

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