Subject: Re: LSM Joining Case Test - Parvez Alam
From: Parvez Alam <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 30 Mar 2018 05:17:21 -0400

| | LSM Joining Case Test

Name | Parvez Alam
E-mail | [email-masked]
Phone Number | (011) 7905777718
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer was concerned about the ticket status and the delivery place. In Blurb 4, customer's query is addressed correctly that he can update the address and get it delivered to wherever he/she wants it. Further, the steps to change the address is also mentioned in the Blurb. The answer also assures the customer that he/she will receive it very soon after the process is completed.

Additional changes: Proper greeting. First we have to paraphrase the query so that customer gets an assurity that we have understood his concern.

***  Greeetings from xxx.

Thank you for conacting us.

I understand that you're concerned about the status of the ticket and delivery at your desired place.

Moreover, appropriate closing is very necessary.

*** I hope this information helps you and if you have any other concern, please write back to us. We'll be there for your assistance.

Have a nice day!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service, we help the customers as per the company guidelines by resoving his query appropriately.

Great customer service adds a wow factor to the response. Helping the cusomer by going extra mile. Building rapport with the customer. Keeping ourself in place of customer and understand his situation and frame a response what we want in his place. Frame a response so that customer feels delighted when he reads it and give amazing feedback for you and the company. After all customer service adds great reputation to the company.

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