Subject: Re: LSM Joining Case Test - Aryan Singh
From: Aryan Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 30 Mar 2018 05:25:09 -0400

| | LSM Joining Case Test

Name | Aryan Singh
E-mail | [email-masked]
Phone Number | (+91) 9810705652
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choose this because customer is very irate, we need to send the tickets before the event so that he will be happy with our services.We need to check first all the details provided by the customers.Are they correct.We need to give the customer a additional discount so that the customer become our long term customer and he can inform to his friends and relatives regarding our website and we can increase the numbers of customers.Until he is not getting the ticket, we need to take a follow up over the phone or email at a regular interval.We need to be polite over the customer.We have to make the customer's request at a priority basis.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer is we help the customer within turn around time.Great customer service is we need to help the customer at once.Good customer is we help the customer regarding his/her queries.Great customer service after helping the customer we need to take regular follow ups.
Good customer is we help the customer until he satisfied.Great customer service is we need to be polite over the customer and listen very careful over the customer.

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