Subject: Re: LSM Joining Case Test - Tarun Gupta
From: Tarun Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 30 Mar 2018 06:34:18 -0400

| | LSM Joining Case Test

Name | Tarun Gupta
E-mail | [email-masked]
Phone Number | (0512) 2541145
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Blurb 4 is the precise and accurate solution to the customer's query, we are trying to resolve the problem according to the customer needs but also according to our policy.End result is customer satisfaction.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference is that for great customer service we should provide the most appropriate solution to customer's problem by first listening to the customer very carefully and then according to the  specification of our organisation we should try resolving the issue leading to the customer satisfaction. Our motive should be to first listen and understand the issue and then provide the precise and correct resolution with in given time frame. We should not violate the deadlines.
We should not make false promises and should address the issue very humbly.

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