Subject: Re: LSM Joining Case Test - TRIPTI CHOPRA
From: TRIPTI CHOPRA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 31 Mar 2018 02:40:25 -0400

| | LSM Joining Case Test

Name | TRIPTI CHOPRA
E-mail | [email-masked]
Phone Number | (91) 8130520576
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I selected the Blurb 4 because we asked about the hotel address in this as customer asked that if he can get his tickets at his hotel address..

additional line which i want to add:

I hope this answers your question and you have a great time at Lady Gaga!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | We are satisfying the needs of customer or resolving customer's queries to his/her satisfaction is good customer service. But, in addition to that if we are doing something extra for the customer that makes customer happy or more satisfied that is a great customer service. For e.g. in credit cards, if customer made the payment on time but still there was late payment fee assessed on his account and as a customer care representative i have issued the credit for the same and advised customer so that will be the extra service which i have provided to customer so that is a great customer service.

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