Subject: German Test - Manisha Arya
From: Manisha Arya <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 15 May 2018 04:33:23 -0400

| | German - Non native speaker - Test for Customer Service

Name | Manisha Arya
Email | [email-masked]
Phone Number | (110059) 8920794132
Please answer in grammatically correct English the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation, i will apologise politely to customer for my mistake. And then politely asked from that customer that, "unfortunately, i have entered your address incorrect, so can you please repeat me your address so that i will deliver your pizza in next 30 minutes without any delay". Then for that customer satisfaction first i will make his order on time. And for the next time i will make me sure that have i entered the customer's address correctly or not? I will confirm all details from the customer 3 times.
In English: What according to you is the difference between good and great customer service? | According to me, when we will take care of our customer and make them satisfy with our product and services, then it is good customer service. But when the customer will take care of our services and always appreciate our work and when they will be in any trouble at that time if they think best to call in our customer services then it is great customer services.

Please answer this question in German: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Ich muss jedentag am zeit sein.
2. Ich muss freunlich bei unsere kunde sein.
3. Ich soll leise bei unsere kunde sein.
4. Ich soll immer verfugbar fur unsere kunde servieren.
5. Ich soll uber unsere firma produkt kenntniss haben.

In German - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich heisse Manisha Arya. Ich bin 20 jahre alt. Ich wohne mit meiner familie im Dwarka Mor und es liegt in Delhi. Ich studiere BA von Delhi Universitat. Ich habe meine schule von NIOS gemacht. Jetzt, mochte ich bei deutsch firma arbeiten.
In meiner familie, sind wir 5 mitgliedern. Mein Vater heisst Hans Ram Arya und er ist Grafik Designeren. Meine Mutter heisst Suman Arya und sie ist Hausfrau. Ich habe zwei Geschwister, einen bruder und eine schwester. Beiden sind studenten von beruf.
Ich habe Computer Kurs von ADOM gemacht dann habe ich B1 stufe von Deustchsprache gemacht.

In German - Please write a paragraph of 5 sentences describing any major event (musical, sports, theatrical etc.) you attended.

In Indien haben wir viele traditional Musik. Heutzutage, horen leute mehr rock oder hip hop Musik. Aber ich mag romantisch und langsam Musik. Wir haben auch verschiede sports zum beispiel fussball, basketball, tennis, hockey u.w.z., aber Hockey ist unser nativ sport. Ich mochte gern badminton spielen, weil es mir glucklich macht, und ich finde es sehr interessant. Ich denke, dass es nicht zu schwierig ist.

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