Subject: Spanish Language Test - Javier Angulo Falcón
From: Javier Angulo Falcón <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Thu, 4 Jan 2018 11:52:12 -0500

| | Foreign Language Screening Test

Name | Javier Angulo Falcón
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I must accept my responsibility and recognize my big mistake, so to say sorry to him is the first of the steps, trying to explain to the costumer my mistake. One option could be to offer a second pizza for free (covered with my salary, because it was my fault) or offering some dessert or some other food. The most important thing is to make the customer happy with his order, and to show him again that I regret.

In ENGLISH: What according to you is the difference between good and great customer service?

For me, the respectful one is the best customer.
The good one is who order and is happy with his food or with what bought.
The great one is the respectful and the happy one and who is coming back to buy again, because his buyout was  satisfactory.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Me considero una persona muy respetuosa, además soy muy paciente y sé tratar con las personas.
Cuento con las habilidades sociales necesarias para trabajar de cara al público/atención al cliente.
Tengo un buen manejo de ordenadores y ofimática.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Tengo 25 años, soy de España, concretamente de Las Islas Canarias . Estudié el Grado de Trabajo Social en la ULPGC.
Tengo experiencia como Voluntario Internacional: en Perú, en un orfanato de niños con VIH y en Austria en una guardería libertaria.
Además de ello he trabajado de cara al público en el museo Elder de la ciencia y la tecnología. Por otro lado, trabajé en una librería también atendiendo a los clientes.
Como trabajador social trabajé en Cáritas Diocesana de Canarias, en un centro alojativo para personas sin hogar. Y como educador social en un centro de menores inmigrantes.

| |