Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Dec 2021 02:18:23 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 9870429002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Munirka,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Firewall

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Greenshopgo India Pvt. ltd | System Administrator | Working Right now | 32000
Previous Employer 1 | Smart Systems Solutions Pvt. Ltd. | Asst. Technical Support engineer | 29 Feb 2020 | 23400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Try to refresh the page.
2. Check internet.
3. Try google.com.
4. May be some times issue with cookies and caches.
5. Enable cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on mobile.
2. Switch on Bluetooth Speaker.
3. In mobile search Bluetooth speaker by name.
4. After search showing Bluetooth speaker.
5. Pair the device.
6. Done.

What according to you makes you a good candidate for customer service or technical support job? | Best way of communicate with user and resolve their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |