Subject: Daily performance summary for LiveSalesman team for Dec 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Dec 2021 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Javed Aslam | 0 | 20 | 0 | 0 | 20
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 46 | 13 | 59
Hasan Nour | 0 | 0 | 66 | 24 | 90
Yousef Mutahar | 0 | 0 | 26 | 2 | 28
Ali hazzaa | 0 | 0 | 52 | 3 | 55
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 1 | 1 | 2
Asma Salem | 0 | 0 | 45 | 5 | 50
Khaled Sufian | 0 | 0 | 6 | 0 | 6
Mohammad Ghasham | 0 | 0 | 48 | 6 | 54
Shaha alsubaie | 0 | 0 | 88 | 2 | 90
Grand Total | 0 | 20 | 378 | 56 | 454

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 89
| Delivery Related | Day of Delivery - Status | 18
| | Delayed Delivery (Furniture) | 23
| | Delayed Delivery (HH) | 5
| | Delivery Status | 93
| | Partial Delivery | 4
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 1
Customer Services Total | | | 243
Live Sales | (blank) | (blank) | 25
| Pre-Sale | Live assist | 1
Live Sales Total | | | 26
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
No Answer Total | | | 6
No Answer | (blank) | (blank) | 5
| No Answer | No Answer | 1
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 3
| | Store Location | 1
| Product Related | Product Specification | 10
PreSales Total | | | 17
Grand Total | | | 293

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 1 | 3
Hasan Nour | 0 | 0 | 1 | 0 | 1 | 0 | 2
! Hassan Saeed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 2 | 2 | 2 | 0 | 2 | 3 | 11

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 13 | 15 | 10 | 24 | 32 | 26 | 120
Hasan Nour | 57 | 14 | 0 | 2 | 3 | 4 | 80
! Hassan Saeed | 13 | 29 | 1 | 28 | 10 | 14 | 95
Javed Aslam | 3 | 2 | 1 | 1 | 10 | 27 | 44
Abdulmajeed Alanzy | 2 | 7 | 13 | 2 | 8 | 8 | 40
Asma Salem | 11 | 8 | 0 | 17 | 10 | 12 | 58
Syed Ataullah | 0 | 1 | 0 | 1 | 1 | 2 | 5
Khaled Sufian | 4 | 8 | 15 | 8 | 10 | 8 | 53
Yousef Mutahar | 9 | 10 | 7 | 9 | 13 | 6 | 54
Shaha alsubaie | 4 | 3 | 6 | 6 | 3 | 1 | 23
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Naji Shabanh | 11 | 8 | 7 | 8 | 5 | 0 | 39
Ali hazzaa | 3 | 2 | 4 | 10 | 7 | 0 | 26
Mohammad Ghasham | 5 | 0 | 0 | 0 | 3 | 0 | 8
Mustehsan Siddiqui | 0 | 2 | 1 | 1 | 0 | 0 | 4
Amir Aziz | 7 | 6 | 9 | 4 | 0 | 0 | 26
Grand Total | 142 | 115 | 74 | 121 | 116 | 109 | 677

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 10 | 11 | 4 | 3 | 4 | 6 | 38
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 3 | 3
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 2 | 12 | 13 | 4 | 1 | 32
Javed Aslam | 27 | 36 | 6 | 8 | 10 | 7 | 94
Syed Ataullah | 16 | 5 | 11 | 1 | 0 | 1 | 34
Naji Shabanh | 0 | 0 | 6 | 3 | 2 | 1 | 12
Ali hazzaa | 0 | 0 | 3 | 1 | 1 | 0 | 5
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
! Hassan Saeed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 54 | 56 | 43 | 29 | 21 | 21 | 224

Please feel free to reach out for any further clarifications.