Subject: Daily performance summary for LiveSalesman team for Dec 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Dec 2021 09:01:18 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 44 | 0 | 0 | 46
Abu Sufian | 0 | 0 | 2 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 13 | 0 | 7 | 20
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 1 | 0 | 0 | 0 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 8 | 0 | 10 | 18
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 3
Shiv Dayal | 0 | 5 | 69 | 0 | 0 | 74
Waseem Ahemad . Khan | 0 | 6 | 44 | 0 | 6 | 56
Mohammad Faizan | 0 | 0 | 34 | 0 | 0 | 34
Amir Aziz | 0 | 0 | 0 | 14 | 0 | 14
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammad Ghasham | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 3 | 14 | 214 | 14 | 23 | 268

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 50
| Delivery Related | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 10
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 99
Live Sales | (blank) | (blank) | 1
Live Sales Total | | | 1
No Answer Total | | | 15
No Answer | No Answer | No Answer | 15
PreSales | Other Enquiry | (blank) | 3
| | Offers | 1
| | Payment Methods | 8
| | Store Availability | 12
| | Store Location | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 86
PreSales Total | | | 125
Grand Total | | | 240

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 15 | 7 | 23 | 19 | 2 | 72
Hasan Nour | 0 | 0 | 10 | 7 | 13 | 6 | 36
Malek Hosan | 0 | 0 | 0 | 11 | 2 | 2 | 15
Ankit Kumar | 7 | 7 | 7 | 12 | 13 | 0 | 46
Amir Aziz | 0 | 0 | 3 | 4 | 3 | 0 | 10
Syed Ataullah | 0 | 0 | 1 | 1 | 6 | 0 | 8
Grand Total | 13 | 22 | 28 | 58 | 56 | 10 | 187

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 10 | 4 | 3 | 2 | 0 | 14 | 33
Mohammed Ali | 0 | 1 | 0 | 0 | 2 | 3 | 6
Mosab Mohammed Abdalla Nasreldin | 6 | 5 | 6 | 11 | 7 | 10 | 45
Ankit Kumar | 8 | 7 | 2 | 4 | 12 | 16 | 49
Abu Sufian | 13 | 11 | 6 | 4 | 8 | 4 | 46
Waseem Ahemad . Khan | 13 | 1 | 8 | 7 | 10 | 11 | 50
Yousef Mutahar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Amir Aziz | 0 | 9 | 9 | 5 | 5 | 2 | 30
Mohammad Faizan | 12 | 8 | 2 | 7 | 5 | 5 | 39
Hasan Nour | 0 | 1 | 3 | 5 | 4 | 1 | 14
Ali Ibraheem | 3 | 7 | 2 | 2 | 1 | 0 | 15
Shiv Dayal | 12 | 5 | 0 | 0 | 0 | 0 | 17
Mohiuddin Lsm | 17 | 2 | 0 | 0 | 0 | 0 | 19
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 96 | 61 | 41 | 47 | 54 | 67 | 366

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 14 | 5 | 5 | 0 | 3 | 6 | 33
Mohammed Ali | 17 | 18 | 18 | 9 | 10 | 9 | 81
Murtaza Kutiyanawala | 1 | 1 | 0 | 1 | 1 | 16 | 20
Abu Sufian | 0 | 0 | 0 | 1 | 0 | 6 | 7
Hasan Nour | 0 | 0 | 2 | 5 | 4 | 1 | 12
Jok Kuol | 14 | 5 | 0 | 4 | 0 | 1 | 24
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 0 | 0 | 6
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 56 | 30 | 25 | 20 | 18 | 39 | 188

Please feel free to reach out for any further clarifications.