Subject: Tech Support Candidate - Parth Bisaria
From: Parth Bisaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 07:34:06 -0500

| | Tech Support Test

Name | Parth Bisaria
E-mail | [email-masked]
Phone Number | (91) 9634397277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amritvichar | It administrator | | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a user i will rase a ticket to the technical support team. I will mention that i am not being able to access the website that i was trying to reach.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open the bluetooth speaker and the phone too.
2 After that open the bluetooth settings for the above tab or from the phone settings.
3 Search for the bluetooth speaker name and tap on that and it will be paired.

What according to you makes you a good candidate for customer service or technical support job?

According to me two things matter
1 Technical Skill set
2 Communication skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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