Subject: Tech Support Candidate - Kuldeep Kumar
From: Kuldeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 04:05:47 -0500

| | Tech Support Test

Name | Kuldeep Kumar
E-mail | [email-masked]
Phone Number | (91) 9899879880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Systems Micro Clinic Private Limited | Customer Support Enggineer | 01/12/2021 | 22000
Previous Employer 1 | Siliconuniv Private Limited | Desktop Support Enggineer/IT Support Enggineer | 01/04/2021 | 18000
Previous Employer 2 | Akash Krishna Infratech Private Limited | Supervisor | 30/03/2021 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet connectivity
Check other websites
Check reachability to ndtv by ping find ip nslookup
Check other news website if there block form application in filter fireball

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Place the Bluetooth device in pairing mode.
On the iPhone, open the Settings app.
Select Bluetooth.
Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.
When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | I believe I am the best candidate for this position because I have direct experience in many areas mentioned in the job description, including customer service and project leadership.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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