Subject: Tech Support Candidate - RAVI SHARMA
From: RAVI SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 03:53:18 -0500

| | Tech Support Test

Name | RAVI SHARMA
E-mail | [email-masked]
Phone Number | (+91) 9873134228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SUBHASH NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | AMAZONE | RESOLUTION EXECUTIVE | 28 NOV 2021 | 26000
Previous Employer 2 | NA | NA | NA | AN

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all there is not a specific error is asking on above mentioned question. So, below are some error mentioned, which are common at the time of opening any website.

Error 1 : 403 (Forbidden) : Which means server will not complete a request because I'm not allowed to access it.

Solution : I needs to have their user account access updated by the website administrator.

Error 2 : 401 (Unauthorized) : This error happens when I'm tries to access a page for which they are not authorized.

Solution : I have logins with a valid user ID and password.

Error 3 : 500 (Internal Server Error) : This error is another very common message displayed for a lot of users.

Solution : This error can usually be fixed when I refreshes their web browser (if the error is related to the server being busy and unable to process requests quickly enough) or deletes their cookies, or visits the page at another time, possibly when the server isn’t so overloaded.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Swipe down from the top of the screen or pull up from the bottom of the screen. (Depends on mobile company)

Step 2. Touch and hold Bluetooth.

Step 3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

Step 4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | First, I think my experience. Second is my Optimistic Attitude. Actually I sees every problem as an opportunity to improve or showcase my skill is a great addition to a company. Lastly, Quick Learner & Adaptable.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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