Subject: Daily performance summary for LiveSalesman team for Dec 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Dec 2021 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 60 | 9 | 69
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 25 | 27 | 6 | 58
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 60 | 7 | 67
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 29 | 8 | 37
Syed Ataullah | 0 | 19 | 0 | 0 | 19
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 47 | 5 | 52
Hasan Nour | 0 | 0 | 49 | 27 | 76
Naji Shabanh | 0 | 0 | 51 | 7 | 58
Shaha alsubaie | 0 | 0 | 57 | 5 | 62
Grand Total | 0 | 45 | 380 | 74 | 499

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | (blank) | 2
| | Delivery Status | 161
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 5
| | Refunds after Return | 4
| | Return item not received | 2
| | Return Request Initiation | 2
Customer Services Total | | | 222
Live Sales | (blank) | (blank) | 116
Live Sales Total | | | 116
No Answer | (blank) | (blank) | 5
No Answer Total | | | 10
No Answer | No Answer | No Answer | 5
PreSales | Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 6
PreSales Total | | | 11
Grand Total | | | 359

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 0 | 1 | 1 | 0 | 0 | 2
! Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 1 | 1 | 1 | 2 | 2 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 19 | 12 | 12 | 22 | 34 | 22 | 121
Hasan Nour | 49 | 0 | 0 | 3 | 2 | 4 | 58
! Hassan Saeed | 15 | 21 | 12 | 19 | 13 | 11 | 91
Javed Aslam | 5 | 1 | 1 | 0 | 12 | 21 | 40
Abdulmajeed Alanzy | 6 | 9 | 8 | 4 | 13 | 6 | 46
Asma Salem | 14 | 3 | 1 | 20 | 6 | 11 | 55
Syed Ataullah | 1 | 0 | 0 | 1 | 1 | 2 | 5
Khaled Sufian | 6 | 12 | 9 | 13 | 4 | 9 | 53
Yousef Mutahar | 15 | 8 | 3 | 12 | 11 | 5 | 54
Shaha alsubaie | 8 | 3 | 9 | 1 | 2 | 1 | 24
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Naji Shabanh | 16 | 8 | 3 | 10 | 3 | 0 | 40
Ali hazzaa | 1 | 2 | 7 | 9 | 5 | 0 | 24
Mustehsan Siddiqui | 0 | 2 | 1 | 1 | 0 | 0 | 4
Amir Aziz | 13 | 7 | 7 | 0 | 0 | 0 | 27
Grand Total | 168 | 88 | 73 | 115 | 107 | 92 | 643

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 23 | 2 | 4 | 7 | 1 | 6 | 43
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 3 | 3
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 5 | 8 | 15 | 3 | 1 | 32
Javed Aslam | 27 | 23 | 5 | 6 | 11 | 5 | 77
Syed Ataullah | 23 | 15 | 1 | 1 | 0 | 1 | 41
Naji Shabanh | 0 | 0 | 9 | 1 | 1 | 1 | 12
Ali hazzaa | 0 | 4 | 2 | 0 | 1 | 0 | 7
Mohammed Ali | 1 | 0 | 1 | 0 | 0 | 0 | 2
! Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 76 | 49 | 30 | 30 | 17 | 18 | 220

Please feel free to reach out for any further clarifications.