Subject: Tech Support Candidate - Siddhant Bharali
From: Siddhant Bharali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Dec 2021 05:57:09 -0500

| | Tech Support Test

Name | Siddhant Bharali
E-mail | [email-masked]
Phone Number | (69017) 96639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Cogent Hub Private Limited | Quality Assurance | 1st April, 2021 | 18,500
Previous Employer 2 | Concentrix India Private Limited | CCE | 16 May, 2017 | 14,500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My Device
2.  Make Sure the Internet Connection Works
3. Check if the Website is Down for Everybody or Just Me
4. Clear the cache and cookies of the web browser.
5. Restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More.
4. Refresh.
5. Tap the name of the Bluetooth device you want to pair with your device.
6. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The reason that makes me an ideal candidate is passionate for my work, enjoyment, and pleasure, tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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