Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: "Jet Jason, Paraiso. Gromea" <[email-masked]>, Harsh Sharma <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 9 Dec 2021 03:06:00 -0700 (MST)

Hi Team, 

Please ignore the previous e-mail sent. 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R3TSH86WPB (Bhupendra) : There was no definite response from the customer and it seems she was not sure about her travel plans and left the chat. 

Chat ID: R3WSPP800B (Andy) : There was no response from the customer and then he left the chat. 

Chat ID: R35TKOPYY4 (Harsh) : Chat was handled well however customer had informed about the no. of travellers initially in the chat so there was no reason to ask for the no. of members in the travel group and then there was no response from the traveller and she left the chat ultimately. 

Chat ID: R36TVWMW6M (Harsh) : Chat was handled pretty well and as per the process guidelines and expectations. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit