Subject: Daily performance summary for LiveSalesman team for Dec 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Dec 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
| 0 | 49 | 0 | 0 | 49
Abdulmajeed Alanzy | 0 | 0 | 6 | 2 | 8
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 50 | 5 | 55
Ali hazzaa | 0 | 0 | 69 | 0 | 69
Asma Salem | 0 | 0 | 58 | 6 | 64
Hasan Nour | 0 | 0 | 50 | 23 | 73
Hassan Saeed | 0 | 0 | 10 | 1 | 11
Grand Total | 0 | 49 | 243 | 37 | 329

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 77
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 23
| | Delayed Delivery (Furniture) | 27
| | Delayed Delivery (HH) | 6
| | Delivery Status | 69
| | Partial Delivery | 3
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 212
Live Sales | (blank) | (blank) | 28
| Pre-Sale | Live assist | 2
Live Sales Total | | | 30
No Answer | (blank) | (blank) | 7
No Answer Total | | | 8
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 3
| Product Related | Product Specification | 13
PreSales Total | | | 16
Grand Total | | | 266

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 0 | 0 | 0 | 0 | 1 | 1 | 2
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 0 | 2
Hassan Saeed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 2 | 0 | 1 | 3 | 1 | 7

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 57 | 55 | 30 | 69 | 55 | 53 | 319
Hasan Nour | 38 | 0 | 1 | 2 | 2 | 4 | 47
Abdulmajeed Alanzy | 8 | 13 | 2 | 6 | 12 | 6 | 47
Asma Salem | 14 | 0 | 7 | 16 | 9 | 8 | 54
Hassan Saeed | 30 | 1 | 19 | 11 | 20 | 7 | 88
Ali hazzaa | 2 | 5 | 7 | 13 | 0 | 0 | 27
Amir Aziz | 10 | 10 | 4 | 0 | 0 | 0 | 24
Grand Total | 159 | 84 | 70 | 117 | 98 | 78 | 606

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 47 | 26 | 14 | 17 | 13 | 13 | 130
Hasan Nour | 2 | 12 | 2 | 14 | 1 | 1 | 32
Ali hazzaa | 0 | 5 | 2 | 1 | 0 | 0 | 8
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 52 | 43 | 18 | 32 | 14 | 14 | 173

Please feel free to reach out for any further clarifications.