Subject: Daily performance summary for LiveSalesman team for Dec 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Dec 2021 09:01:13 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 0 | 15 | 53 | 0 | 0 | 68
| 20 | 0 | 0 | 0 | 32 | 52
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 8 | 20 | 0 | 39 | 68
Amir Aziz | 0 | 0 | 0 | 11 | 0 | 11
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 23 | 73 | 11 | 71 | 199

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 8
| | Delivery Status | 55
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 81
Mattress Related | Post-Sales | Warranty | 1
Mattress Related Total | | | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 13
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 7
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 39
PreSales Total | | | 53
Grand Total | | | 148

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 9 | 7 | 8 | 9 | 9 | 1 | 43
| 0 | 5 | 23 | 24 | 17 | 2 | 71
Hasan Nour | 0 | 11 | 3 | 8 | 15 | 0 | 37
Amir Aziz | 0 | 4 | 3 | 1 | 3 | 0 | 11
Grand Total | 9 | 27 | 37 | 42 | 44 | 3 | 162

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
| 51 | 34 | 14 | 35 | 23 | 45 | 202
Ankit Kumar | 18 | 5 | 1 | 15 | 12 | 13 | 64
Abu Sufian | 33 | 10 | 3 | 14 | 6 | 5 | 71
Amir Aziz | 15 | 11 | 6 | 6 | 4 | 2 | 44
Hasan Nour | 1 | 13 | 3 | 5 | 3 | 0 | 25
Ali Ibraheem | 8 | 2 | 2 | 1 | 1 | 0 | 14
Grand Total | 126 | 75 | 29 | 76 | 49 | 65 | 420

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 33 | 14 | 0 | 4 | 2 | 5 | 58
| 34 | 24 | 4 | 21 | 16 | 18 | 117
Abu Sufian | 0 | 0 | 0 | 0 | 1 | 5 | 6
Hasan Nour | 0 | 2 | 3 | 7 | 2 | 1 | 15
Grand Total | 67 | 40 | 7 | 32 | 21 | 29 | 196

Please feel free to reach out for any further clarifications.