Subject: Tech Support Candidate - Shivam Yadav
From: Shivam Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 11:25:19 -0500

| | Tech Support Test

Name | Shivam Yadav
E-mail | [email-masked]
Phone Number | (+91) 7417779045
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Image infosystems | Software Support Engineer | Till now | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the internet connectivity and then refresh the page again and also check the url is valid or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of speaker and now open the bluetooth of mobile and click on the search button and join the device.
What according to you makes you a good candidate for customer service or technical support job? | Provide the support on time and reply every email on time and get in the touch with the client.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |