Subject: Tech Support Candidate - Lalit Prabhakar
From: Lalit Prabhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 10:53:00 -0500

| | Tech Support Test

Name | Lalit Prabhakar
E-mail | [email-masked]
Phone Number | (+91) 8939898389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ABS GLOBAL | CSE HELPDESK SUPPORT | 30 Oct 2021 |
Previous Employer 1 | Madiaons Pvt Ltd | CRE | 25 Sep 2020 |
Previous Employer 2 | NDTV E-COMM | CSE | 18 Jan 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

2.Make Sure the Internet Connection Works properly.

3. We need to Open our preferred browser, and visita website checker page, such as "Down for Everyone or Just Me.

4. On the site We need to type in the website address you're having problems reaching, which is (www.ndtv.com) then push Enter or Return.

Site Down - If the result says that, It's not just you, that means the site is down for everyone.

Site up - If the result says that "It's just you,  that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth.

Tap Pair new device.

If you don't find Pair new device, check under Available devices or tap More  and then Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

This is how you will connect your Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | He/she should must have a strong character and spirit for good and sound customer service. He/she should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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