Subject: Tech Support Candidate - Rishekh dubey
From: Rishekh dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 09:38:41 -0500

| | Tech Support Test

Name | Rishekh dubey
E-mail | [email-masked]
Phone Number | (+91) 8839798516
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TTEC | Chat associate | Currently working | 19800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check internet connection and if internet is working fine then I'll clear cookies and cache. If  issue is still not resolved. I'll try different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of both the devices
From phone Bluetooth setting search for speaking name.
Click on Bluetooth device name then I'll pair the device.

What according to you makes you a good candidate for customer service or technical support job? | A person who acknowledge customer query correctly, address their sentiment and try to provide best possible solution is the best suitable candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |