Subject: Tech Support Candidate - Laljee Kushwaha
From: Laljee Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 07:39:56 -0500

| | Tech Support Test

Name | Laljee Kushwaha
E-mail | [email-masked]
Phone Number | (91) 8745040998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Other third party software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global Technology | Remote Support Engineer | August-2021 | 20,000
Previous Employer 1 | Ques Corp Ltd | Technical Support Engineer | Sept-2020 | 20,000
Previous Employer 2 | PC Solution | I T Executive | August-2018 | 17,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I need to understand about getting error during that time on use's PC. After that I take appropriate action accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-First I need to go to setting
2-Click on Bluetooth option
3-Turn on Bluetooth
4-After that list of Bluetooth devices will appear.
5-Click on your that you want to connect.

What according to you makes you a good candidate for customer service or technical support job? | Who have good knowledge about System,their uses and response to customer without any delay.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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