Subject: Tech Support Candidate - AKASH SAXENA
From: AKASH SAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 07:16:47 -0500

| | Tech Support Test

Name | AKASH SAXENA
E-mail | [email-masked]
Phone Number | (+91) 7976275091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kota
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | ANALYST | NA | 23000
Previous Employer 1 | Byjus | Buisness development associatw | 1/11/2020 | 25000
Previous Employer 2 | Apollo Health and Lifestyle Ltd | Senior Operation Asaociate | 05/05/2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address for typing mistake.
Make sure if internet connection is working normally. If internet connection is unstable try to reconnect.
Clear the cache memory and restarting the device as restart forces the device to re-load the program or web page that may be having issues with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from top of the mobile screen
2. Touch and hold bluetooth icon
3. Tap on pair new device, check under available devices or click on refresh.
4. Select the bluetooth speaker device name.
5.  Select on pair option from your mobile screen.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving attitude
Customer engagement
Attention to detail
patience and be sympathetic to diffuse any frustration
The ability to effectively prioritize tasks
Dedication and commitment to problem resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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