Subject: Tech Support Candidate - Anuj Somani
From: Anuj Somani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 07:14:48 -0500

| | Tech Support Test

Name | Anuj Somani
E-mail | [email-masked]
Phone Number | (91) 9649995554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Sr tech support | 10/11/2021 | 36000
Previous Employer 1 | Tech Mahindra | Sr tech support | 02/2021 | 29000
Previous Employer 2 | The Phone Support | Process Expert | 02/2017 | 27000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first step will be to Refresh the page, secondly I will check cookies are enabled or not, if it doesn't work than i will clear the cookies & cache.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth on your mobile phone Tap pair new device, if you don't find pair new device, check under Available devices or tap more. Refresh. Tap the name of the Bluetooth device you want to pair with your device
What according to you makes you a good candidate for customer service or technical support job? | As per my experience I am fit for this role as I hold the experience of both the domains for more than 5 years. I am capable of handling any situation over the calls to get the end user's query answered.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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