Subject: Tech Support Candidate - Prince Arora
From: Prince Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 06:58:04 -0500

| | Tech Support Test

Name | Prince Arora
E-mail | [email-masked]
Phone Number | (91) 9034306506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM | Senior process executive | NA | 20000
Previous Employer 1 | In2it technologies | Trainee associate analyst | 7 March 2020 | 13000
Previous Employer 2 | Helptek solution | Technical support | 15 february 2019 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many steps if your website is not working.
1. Might be there is an issue with the website from backend
2. There is an internet connectivity issue might be internet not working so please check the connectivity.
3.If internet is working fine than might be an issue with browser check for browser update if available.
4.Might be the DNS od that website change and you are using old one so please delete all history of your browser and try to search with new one thats also the issue .
These are the all steps where we can try for the website if its not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are steps for that.
1. Please turn on the Bluetooth of your speaker by pressing power button.
2.Turn on the Bluetooth of your mobile phone and and search for your Bluetooth speaker name in your mobile phone.
3.If name found of your speaker in your mobile phone than pair that device in your mobile phone.
4.If Bluetooth connected woth your mobile phone you can use that easily and also take calls if you want.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate will help customer in all cases like if customer internet is not working and you help customer with your all efforts and and candidate knows all the technical keys to resolve customer query and help customer to make their internet work and help customer in polite way ao that customer will also happy with your service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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