Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 04:06:25 -0500

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (+91) 9971014519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VPN

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whiz work's | IT ENGINEER | 10/12/2021 | 11000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check trace route in cmd (tracert www.ndtv.com)
If it stop in internal network i will check with firewall team
If it stop in internet i will check with with different isp

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth paring mode
Turn in our mobile bluetooth
In our mobile select the bluetooth decide which we want to connect
Then pair the Bluetooth decide
After pairing it will connect automatically
No need to do other things

What according to you makes you a good candidate for customer service or technical support job?

Because i have a good technical knowledge and i have a good experience to connect with the users on call or via emails chat
Good knowledge about

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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