Subject: Daily performance summary for LiveSalesman team for Dec 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Dec 2021 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 10 | 28 | 8 | 46
Khaled Sufian | 0 | 0 | 55 | 3 | 58
Yousef Mutahar | 0 | 0 | 72 | 10 | 82
Javed Aslam | 0 | 32 | 0 | 0 | 32
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 11 | 54 | 8 | 73
Abdulmajeed Alanzy | 0 | 4 | 33 | 6 | 43
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 25 | 5 | 30
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 80 | 21 | 101
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Shiv Dayal | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 5 | 1 | 7
Ali hazzaa | 0 | 0 | 50 | 2 | 52
Asma Salem | 0 | 0 | 82 | 8 | 90
Naji Shabanh | 0 | 0 | 61 | 6 | 67
samah Alharby | 0 | 0 | 38 | 2 | 40
Shaha alsubaie | 0 | 0 | 98 | 3 | 101
Grand Total | 0 | 58 | 681 | 83 | 822

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 170
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 16
| | Delayed Delivery (HH) | 10
| | Delivery Status | 180
| | Missing items\parts | 3
| | Partial Delivery | 5
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 4
| | Return Request Initiation | 7
Customer Services Total | | | 428
Live Sales | (blank) | (blank) | 141
| Pre-Sale | Live assist | 4
Live Sales Total | | | 145
No Answer | (blank) | (blank) | 8
| No Answer | (blank) | 1
No Answer Total | | | 20
No Answer | No Answer | No Answer | 11
PreSales | (blank) | (blank) | 10
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Promo Code | 1
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Time | 1
| Product Related | Product Specification | 29
PreSales Total | | | 49
Grand Total | | | 642

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 2 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 1 | 0 | 1 | 0 | 0 | 2
Grand Total | 1 | 1 | 0 | 2 | 3 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 21 | 13 | 17 | 25 | 25 | 11 | 112
Hasan Nour | 17 | 0 | 2 | 1 | 2 | 5 | 27
Hassan Saeed | 29 | 12 | 12 | 8 | 22 | 6 | 89
Javed Aslam | 1 | 1 | 0 | 3 | 14 | 16 | 35
Abdulmajeed Alanzy | 15 | 8 | 0 | 8 | 10 | 6 | 47
Asma Salem | 11 | 2 | 8 | 12 | 11 | 4 | 48
Khaled Sufian | 13 | 9 | 8 | 11 | 4 | 6 | 51
Syed Ataullah | 1 | 0 | 1 | 1 | 0 | 1 | 4
Yousef Mutahar | 18 | 3 | 8 | 12 | 8 | 4 | 53
Shaha alsubaie | 7 | 10 | 0 | 2 | 0 | 1 | 20
| 8 | 4 | 0 | 3 | 6 | 5 | 26
Naji Shabanh | 14 | 5 | 6 | 10 | 0 | 0 | 35
Ali hazzaa | 4 | 8 | 5 | 13 | 0 | 0 | 30
Amir Aziz | 12 | 8 | 0 | 0 | 0 | 0 | 20
samah Alharby | 7 | 0 | 0 | 0 | 0 | 0 | 7
Mustehsan Siddiqui | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 179 | 83 | 67 | 109 | 102 | 65 | 605

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 4 | 1 | 7 | 2 | 5 | 25
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 8 | 8 | 3 | 14 | 1 | 1 | 35
Javed Aslam | 38 | 6 | 8 | 4 | 10 | 3 | 69
Naji Shabanh | 1 | 11 | 0 | 2 | 1 | 0 | 15
Ali hazzaa | 7 | 2 | 0 | 1 | 0 | 0 | 10
samah Alharby | 0 | 0 | 3 | 0 | 0 | 0 | 3
Mohammed Ali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 26 | 1 | 0 | 0 | 0 | 0 | 27
Hassan Saeed | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdulmajeed Alanzy | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 89 | 33 | 15 | 28 | 14 | 12 | 191

Please feel free to reach out for any further clarifications.