Subject: Daily performance summary for LiveSalesman team for Dec 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Dec 2021 09:05:17 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Ali Ibraheem | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Abdulmajeed Alanzy | 0 | 0 | 28 | 3 | 31
Hassan Saeed | 0 | 0 | 75 | 23 | 98
Khaled Sufian | 0 | 0 | 86 | 7 | 93
Yousef Mutahar | 0 | 0 | 74 | 6 | 80
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 12 | 0 | 0 | 12
Malek Hosan | 0 | 6 | 49 | 12 | 67
Amir Aziz | 0 | 0 | 30 | 1 | 31
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 14 | 0 | 0 | 14
Naji Shabanh | 0 | 2 | 54 | 5 | 61
Syed Ataullah | 0 | 14 | 0 | 0 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 60 | 2 | 62
Asma Salem | 0 | 0 | 67 | 4 | 71
RAMI KASSAM | 0 | 0 | 51 | 14 | 65
samah Alharby | 0 | 0 | 36 | 2 | 38
Grand Total | 0 | 49 | 610 | 79 | 738

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 122
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 26
| | Delayed Delivery (Furniture) | 19
| | Delayed Delivery (HH) | 2
| | Delivery Status | 124
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 5
| | Refunds after Return | 7
| | Return item not received | 3
| | Return Request Initiation | 8
Customer Services Total | | | 334
Live Sales | (blank) | (blank) | 134
| Pre-Sale | Live assist | 10
Live Sales Total | | | 144
No Answer | (blank) | (blank) | 3
No Answer Total | | | 12
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | Payment Methods | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Pricing | 2
| | Product Specification | 27
PreSales Total | | | 33
Grand Total | | | 523

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 2 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 2 | 0 | 0 | 3 | 2 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 25 | 14 | 11 | 26 | 23 | 16 | 115
Hasan Nour | 0 | 0 | 1 | 2 | 1 | 5 | 9
Hassan Saeed | 23 | 19 | 9 | 10 | 17 | 4 | 82
Javed Aslam | 0 | 0 | 0 | 7 | 11 | 16 | 34
Abdulmajeed Alanzy | 16 | 2 | 0 | 11 | 6 | 6 | 41
Asma Salem | 4 | 7 | 10 | 11 | 5 | 4 | 41
RAMI KASSAM | 21 | 6 | 10 | 7 | 14 | 10 | 68
Khaled Sufian | 23 | 2 | 7 | 9 | 6 | 4 | 51
Syed Ataullah | 0 | 1 | 0 | 1 | 0 | 1 | 3
Yousef Mutahar | 17 | 2 | 7 | 13 | 10 | 3 | 52
Shaha alsubaie | 10 | 9 | 0 | 2 | 0 | 1 | 22
Ali hazzaa | 7 | 8 | 5 | 8 | 0 | 0 | 28
Naji Shabanh | 14 | 2 | 8 | 4 | 0 | 0 | 28
Amir Aziz | 12 | 4 | 0 | 0 | 0 | 0 | 16
samah Alharby | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 180 | 76 | 68 | 111 | 93 | 70 | 598

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 0 | 5 | 7 | 1 | 3 | 22
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 26 | 2 | 8 | 7 | 0 | 1 | 44
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Javed Aslam | 17 | 6 | 7 | 10 | 7 | 1 | 48
Naji Shabanh | 6 | 5 | 0 | 2 | 1 | 0 | 14
Ali hazzaa | 19 | 7 | 0 | 1 | 0 | 0 | 27
samah Alharby | 0 | 3 | 0 | 0 | 0 | 0 | 3
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 26 | 0 | 0 | 0 | 0 | 0 | 26
Grand Total | 101 | 23 | 20 | 27 | 9 | 7 | 187

Please feel free to reach out for any further clarifications.