Subject: Daily performance summary for LiveSalesman team for Dec 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Dec 2021 09:01:17 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali Ibraheem | 0 | 4 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 20 | 120 | 0 | 0 | 140
Abu Sufian | 0 | 8 | 46 | 0 | 0 | 54
Jok Kuol | 0 | 5 | 66 | 0 | 36 | 107
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 7 | 4 | 17 | 0 | 3 | 31
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 9 | 41 | 13 | 0 | 63
Mohammad Faizan | 0 | 8 | 33 | 0 | 0 | 41
Mohammed Ali | 0 | 2 | 31 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 3 | 27 | 0 | 0 | 30
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 63 | 381 | 13 | 41 | 505

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 30
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 25
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 14
| | Delivery Status | 141
| | Missing items\parts | 2
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 22
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Refund for Other reason | 6
| | Refunds after Return | 3
| | Return item not received | 2
| | Return Request Initiation | 17
Customer Services Total | | | 273
Live Sales | Pre-Sale | Help placing new order | 2
Live Sales Total | | | 2
Mattress Related Total | | | 1
No Answer Total | | | 21
Mattress Related | Post-Sales | Product Complaints | 1
No Answer | No Answer | No Answer | 21
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 7
| | Promo Code | 3
| | Store Availability | 10
| | Store Location | 3
| Policy Related | Delivery Cost | 4
| | Delivery Time | 5
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 124
PreSales Total | | | 162
Grand Total | | | 459

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 11 | 9 | 6 | 11 | 2 | 1 | 40
Mohammed Ali | 4 | 11 | 11 | 19 | 2 | 0 | 47
Hasan Nour | 12 | 3 | 4 | 5 | 14 | 0 | 38
Malek Hosan | 0 | 11 | 0 | 2 | 2 | 0 | 15
Amir Aziz | 5 | 3 | 1 | 1 | 2 | 0 | 12
Syed Ataullah | 1 | 1 | 0 | 6 | 0 | 0 | 8
Grand Total | 33 | 38 | 22 | 44 | 22 | 1 | 160

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 10 | 0 | 2 | 2 | 3 | 15 | 32
Mohammed Ali | 4 | 1 | 0 | 2 | 0 | 3 | 10
Waseem Ahemad . Khan | 16 | 6 | 8 | 7 | 5 | 10 | 52
Ankit Kumar | 9 | 1 | 6 | 14 | 12 | 8 | 50
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abu Sufian | 15 | 3 | 5 | 12 | 2 | 5 | 42
Mosab Mohammed Abdalla Nasreldin | 32 | 8 | 8 | 7 | 4 | 4 | 63
Mohammad Faizan | 15 | 4 | 6 | 6 | 4 | 6 | 41
Yousef Mutahar | 1 | 0 | 0 | 0 | 0 | 1 | 2
Amir Aziz | 20 | 6 | 4 | 4 | 3 | 0 | 37
Hasan Nour | 19 | 3 | 3 | 3 | 3 | 0 | 31
Ali Ibraheem | 6 | 2 | 1 | 1 | 0 | 0 | 10
Grand Total | 147 | 34 | 43 | 58 | 36 | 54 | 372

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 32 | 2 | 12 | 9 | 8 | 2 | 65
Ankit Kumar | 19 | 0 | 0 | 4 | 3 | 3 | 29
Murtaza Kutiyanawala | 1 | 0 | 1 | 0 | 6 | 14 | 22
Yousef Mutahar | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 2 | 4 | 6
Hasan Nour | 3 | 4 | 5 | 6 | 0 | 1 | 19
Waseem Ahemad . Khan | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 26 | 4 | 4 | 0 | 0 | 0 | 34
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 82 | 10 | 22 | 20 | 19 | 25 | 178

Please feel free to reach out for any further clarifications.