Subject: Tech Support Candidate - Sunny Kumar
From: Sunny Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 10:59:18 -0500

| | Tech Support Test

Name | Sunny Kumar
E-mail | [email-masked]
Phone Number | (91) 8434755055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahana system Pvt. Ltd. | Sr. Tech Support | 10th Dec-21 | 23k
Previous Employer 1 | Future Focus Pvt. Ltd. | Tech. Support | 29th June-20 | 16k
Previous Employer 2 | E-Vision Pvt. Ltd. | Desktop Support | 18th June-19 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Check internet connectivety.
2)check the proxy.
3)Reset browser setting.
4)Adjust Lan Setting.
5)Update/Reinstall Network driver.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Swipe down from the top of the screen.
2)Touch and hold bluetooth.
3)Tap the name of the bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | 1)For quick learner and resolver.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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