Subject: Tech Support Candidate - Aadarsh Singhwal
From: Aadarsh Singhwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 09:15:47 -0500

| | Tech Support Test

Name | Aadarsh Singhwal
E-mail | [email-masked]
Phone Number | (+91) 8383006589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor | 10th December 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reconnect the internet.
Restart the computer.
Update Google chrome or any other application.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Select the device i want to connect
Pair with the device and it will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication skills to be first.
Secondly, I am a quick learner and adaptive to uncertain certainty

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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