Subject: Tech Support Candidate - Farouq khan
From: Farouq khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 06:40:27 -0500

| | Tech Support Test

Name | Farouq khan
E-mail | [email-masked]
Phone Number | (+91) 9069150906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SPi Global | Executive IT | Current | 30000
Previous Employer 1 | HCL Technology | Desktop Support Engineer | 30-09-2019 | 15000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we are not able to access a specific website so first we will try restart the system, if issue still persist then we will check inetnet working or not in our computer, if inernet is working then we will check website working on another computer or not, if not working then we will check with what errror massage is getting on display and will try as per error snapshot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Push the Power Button on the top to turn the speaker on.
Press and hold the Bluetooth button until the Bluetooth indicator blinks light.

What according to you makes you a good candidate for customer service or technical support job? | I have best experiance as a technical support engineer, and I can provide best information and services to custmors.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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