Subject: Tech Support Candidate - Shyam Babu
From: Shyam Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 06:08:56 -0500

| | Tech Support Test

Name | Shyam Babu
E-mail | [email-masked]
Phone Number | (91) 8755398445
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paltech cooling tower & Equipment Limited | IT Executive | | 30000
Previous Employer 1 | Ridley life science Pvt Ltd | IT Executive | 13 September 2021 | 22000
Previous Employer 2 | Paltech cooling tower & Equipment Limited | IT Executive | 9 March | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First You can clear the cache and cookies in your browser after this website is not working then try another options like.
2.use a ping Checker
3.traceroute command.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.swipe the top of the screen
2.touch and hold the bluetooth icon
3.tap pair new device like vivo,beetel etc.
4.tap the name of the bluetooth device you want to pair.

What according to you makes you a good candidate for customer service or technical support job? | I like to help people and talking to people's from different backgrounds and as a technical person I would to like resolve technical issues of customers and employees."i am really interested in learning more about technical support can make the customer service process faster and more efficient".
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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