Subject: Tech Support Candidate - Rajat Thapa
From: Rajat Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 05:54:30 -0500

| | Tech Support Test

Name | Rajat Thapa
E-mail | [email-masked]
Phone Number | (0) 8882804976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | CSE | Feb 2020 |
Previous Employer 1 | Byjus | Bda | March 2021 |
Previous Employer 2 | Unacademy | Sr bda | September 2021 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll delete the cookies and cache memory
2. If the website still doesn't work then I'll try to search for the type of error, the website's showing and then further move accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth mode for both speaker as well as mobile phone.
2. Scan the available devices to connect through Bluetooth on the mobile phone.
3. When the name of speaker shows on the scanned device result, then select it.
4. Pair the speaker to the mobile phone

What according to you makes you a good candidate for customer service or technical support job? | According to me, a good customer service or technical support executive should have politeness, dedication and should able to built a connect with the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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