Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 6 Dec 2021 03:19:50 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R3DKEDZYW1 (Harsh) : Chat was handled pretty well and as per process guidelines and expectations. 

Chat ID: R3ILBCRC4G (Bhupendra) : The customer gave the probable dates for travel so there was no point asking about the travel dates again, rest of the chat was handled well and as per process expectations. 

Chat ID: R3ML4U7TPP (Harsh) : Incomplete chat (customer mentioned he would call). 

Chat ID: R3TNFANLJ2 (Harsh) : Chat was handled extremely well. 

Chat ID: R3YOY9IW98 (Harsh) : Pre tty well handled chat as per process expectations. 

Chat ID: R3ZO8BJUX7 (Harsh) : Chat was handled really well however the no. of members who would travel and the dates were initially informed and should not have asked about it. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit