Subject: Tech Support Candidate - shivam kumar
From: shivam kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Dec 2021 04:06:03 -0500

| | Tech Support Test

Name | shivam kumar
E-mail | [email-masked]
Phone Number | (+91) 8448830802
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nityo infotech pvt Ltd | Technical support executive | 21st of august 2021 | 19800
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i have to check my internet connectivity it is connected Or not  if it is connected then I will check it's happens only with me Or everyone then I will clear mai cache and history after that I have to go my browser bookmarks manager then try to clear that part after that I will try to open this
Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connecting a bluetooth speaker with my phone first of all I have to start Bluetooth speaker by clicking on his power button. Then I have to open bluetooth in my phone there is in device name my device name is showing then I have to click on device name then it asking for password then I have to fill password then it is connected with it.
What according to you makes you a good candidate for customer service or technical support job? | I am a soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.that's why I am a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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